ITIL® 4 Foundation Certification

COURSE DESCRIPTION

Become ITIL® 4 Certified and Master Modern IT Service Management

The ITIL® 4 Foundation – 3-Day Training is a comprehensive instructor-led course that introduces IT professionals to the principles, practices, and terminology of ITIL 4. Learn how IT service management aligns with Agile, DevOps, and Lean practices to deliver value, improve services, and drive business outcomes.

Available in online live sessions or offline classroom training, this course prepares you for the ITIL® 4 Foundation certification exam while providing practical, real-world examples.

⭐ Course Highlights

• ✅ 3-Day intensive ITIL® 4 Foundation training

• ✅ Instructor-led online & offline sessions

• ✅ Learn ITIL Service Value System (SVS) & Service Value Chain

• ✅ Understand the Four Dimensions of Service Management

• ✅ Exam-focused content for ITIL® 4 Foundation certification

• ✅ Ideal for IT professionals, managers, and service delivery teams

📘 Course Overview

The ITIL® 4 Foundation course equips participants with a strong foundation in IT service management concepts, including:

• Key ITIL 4 terminology and concepts

• Value co-creation and service relationships

• ITIL guiding principles and best practices

• Service Value System (SVS) and Service Value Chain

• Overview of ITIL management practices

• Continual improvement techniques

This course provides hands-on scenarios and practical examples to help learners understand how ITIL frameworks are applied in modern IT environments.

🎯 Learning Outcomes

After completing this course, you will be able to:

• Understand ITIL 4 key concepts, principles, and terminology

• Explain the Service Value System (SVS) and the Four Dimensions of Service Management

• Apply the Service Value Chain activities to real-world scenarios

• Understand the purpose of ITIL management practices

• Prepare confidently for the ITIL® 4 Foundation exam

👥 Who Should Attend

This course is designed for:

• IT Professionals & Support Staff

• Service Desk Analysts

• IT Managers & Team Leads

• Project Managers

• Business Managers

• Anyone involved in IT service delivery and management

🗂️ 3-Day Detailed Course Outline

Day 1 – Introduction & Key Concepts

• Overview of ITIL 4 and its evolution

• Key concepts of service management

• Value, outcomes, costs, and risks

• Services, service relationships, and stakeholders

Day 2 – ITIL Guiding Principles & Service Value System

• The ITIL guiding principles

• Four Dimensions of Service Management

• Service Value System (SVS) overview

• Service Value Chain and its activities

Day 3 – ITIL Practices & Exam Preparation

• ITIL Management Practices (General, Service, Technical)

• Continual Improvement model and techniques

• Exam preparation, sample questions, and practice tests

• Key terminology review and study tips

📝 Certification Exam Details

• Exam Name: ITIL® 4 Foundation

• Format: Multiple Choice

• Questions: 40

• Duration: 60 minutes

• Passing Score: 65% (26/40)

• Delivery: Online (PeopleCert)

📌 Course Summary

🔍 SEO Keywords

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📞 Enroll Now

Advance your IT career and master IT service management with ITIL® 4 Foundation.
Contact us today for course schedules, pricing, and corporate discounts.